Premium Support Details

Premium support can be used for any aspect of customer support, including project planning, design advice, file reviews, etc.

Premium support can be purchased in increments of one hour and expire one year from the date of purchase.

Please read the full Terms and Conditions for HOMER Premium Support.

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Accessing Premium Support

To begin using your support, please create a support ticket at usersupport.homerenergy.com. Although we may decide that telephone or Skype are the best ways to solve your problem, we always request that you begin with a written explanation of the problem. If you are working with HOMER, attach your .homer file to your ticket for the most effective response.

IMPORTANT: You must submit your ticket using the email addresss of the HOMER Energy User account that is authorized to access the support.

Please note that we charge in 15-minute increments, but questions that can be answered in 7 minutes or less are not normally charged. In the event that your issue was caused by a bug in HOMER, we will credit you for any support hours charged.

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Sharing Premium Support

You may designate other users who are authorized to access your Premium Support. Go to My Premium Support and click the "Authorize Other Users" button.

My Premium Support